Privacy Policy

RetailSaathi B2B ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us:

• Account Information: Name, email address, phone number, business name, GST number, PAN number
• Business Documents: GST certificate, PAN card, Aadhar card, business licenses, bank account details
• Profile Information: Shop photos, visiting cards, business address, pincode
• Transaction Information: Order history, payment details, invoices, settlement records

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Location Data: GPS coordinates, IP address (for attendance tracking and delivery purposes)
• Usage Data: App features used, time spent, pages viewed, search queries
• Camera & Photos: Images captured for product uploads, shop verification, and attendance selfies

1.3 Employee-Specific Data

• Attendance Records: Punch in/out times, location data, selfie verification
• Performance Data: Sales targets, order placement history, retailer assignments
• Referral Information: Referral codes, retailer onboarding records

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process orders, manage inventory, facilitate payments, generate invoices
• Account Management: Create and manage user accounts, verify business credentials, approve vendor/retailer registrations
• Employee Management: Track attendance, monitor performance, manage retailer assignments, calculate commissions
• Communication: Send order confirmations, delivery updates, promotional offers, important notices
• Security: Prevent fraud, verify identity, protect against unauthorized access
• Analytics: Understand usage patterns, improve Services, develop new features
• Compliance: Meet legal obligations, enforce terms of service, resolve disputes

3. Data Sharing and Disclosure

We may share your information with:

3.1 Service Providers

• Payment processors (for transaction processing)
• Cloud storage providers (for data hosting)
• SMS and email service providers (for notifications)
• Analytics providers (for app performance monitoring)

3.2 Business Partners

• Vendors (to fulfill orders and manage inventory)
• Delivery partners (for order fulfillment)
• Financial institutions (for settlements and payments)

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication mechanisms (JWT tokens, password hashing)
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure cloud infrastructure with backup and disaster recovery

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations (tax records, financial transactions)
• Resolve disputes and enforce agreements
• Maintain business records for audit purposes

Typically, we retain transaction data for 7 years as required by Indian tax laws. Account data is retained until you request deletion, subject to legal requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at Retailsaathib2b@gmail.com

7. Mobile App Permissions

Our mobile app requires the following permissions:

• Camera: To capture product images, shop photos, and attendance selfies
• Location: To track employee attendance, verify shop locations, and optimize delivery routes
• Storage: To save and access product images and documents
• Internet: To sync data, process orders, and communicate with servers
• Notifications: To send order updates, delivery alerts, and important announcements

You can manage these permissions in your device settings. Denying certain permissions may limit app functionality.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

Third-party services we use:

• Payment gateways (Razorpay, Paytm, etc.)
• Google Maps (for location services)
• Firebase (for push notifications and analytics)
• AWS (for cloud hosting)

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and app, and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Google Play Store Developer Policy
• Apple App Store Review Guidelines